The Seller and Service Provider is:
Full legal name: EPI2
Brand: Shine with Caroline
Registered address: Stalowa 17/19/apt. 3, 03-425, Warsaw, Poland
Tax ID (NIP): 5221360099
Email: hello.shinewithcaroline@gmail.com
Website: shinewithcaroline333.com
For the purposes of these Terms and Conditions, the following terms have the meanings set out below:
Seller / Service Provider — the entity operating the Shine with Caroline brand, as identified in Section 1 of these Terms and Conditions.
Shine with Caroline — the brand operated by the Seller, encompassing the website, digital courses, educational content, products, beauty tools, bundles, newsletter, individual sessions, group events, workshops, and all other services offered by the Seller.
Website — the site available at [shinewithcaroline333.com] together with its sub-pages, landing pages, forms, shopping cart, sales pages, and all other technical elements.
Customer — any natural person, legal entity, or organizational unit that makes a purchase or uses the offerings of Shine with Caroline.
Consumer — a natural person entering into a legal transaction that is not directly connected with that person’s business or professional activity.
Business Owner with Consumer Rights — a natural person entering into a contract directly related to their business activity, where the nature of the contract indicates that it does not have a professional character for that person.
Digital Course — an online course offered by Shine with Caroline, available in the Courses section, in particular the 7-Day Beginner Course, the 21-Shine Blueprint, and other courses in the current offering.
Digital Content — data produced and supplied in digital form, in particular video recordings, audio recordings, PDF files, workbooks, trackers, educational materials, instructions, mini-lessons, and other online materials.
Digital Service — a service enabling the creation, processing, or storage of digital data, or a service provided electronically.
Physical Product — goods sold through the Website, in particular beauty tools, bundles, accessories, or other products available in the Shop section.
Beauty Tools — beauty and wellness products and tools intended for personal use, in particular tools used in facial practice, relaxation, massage, or skincare.
Bundle / Set — an offering combining several products, services, or content items, including a combination of a physical product and digital content, where such an offering is made available.
1:1 Session — an individual service provided by Shine with Caroline, in particular a 1:1 Face Analysis session or any other individual session available in the Work With Me section.
Private Group Event — a private group event organized for a specific group of participants, such as a hen party, wellness day, or friend’s retreat.
Corporate Workshop — a workshop, training, or event organized for a company, organization, or team.
Order — a declaration of intent by the Customer directed toward entering into a contract with the Seller.
Price — the gross price, or the price indicated for a given offering, as shown on the relevant product or service page.
Terms and Conditions — this document.
Spiritual / Wellness / Body-Work Content — content, materials, exercises, guided meditations, breathing exercises, gentle body-work practices, presence practices, tension-release practices, postural and somatic awareness work, visualizations, belief and subconscious techniques, law-of-attraction materials, manifestation content, spiritual development materials, and other wellness and self-development content made available by Shine with Caroline, which is exclusively educational and inspirational in nature and does not constitute therapy, psychotherapy, physiotherapy, medical treatment, or any form of medical, psychological, or psychiatric intervention.
The offering of Shine with Caroline includes in particular:
- 7-Day Beginner Course
- 21-Shine Blueprint
- future courses available in the offering
- Best Sellers
- Beauty Tools
- Bundles — product sets or product and digital content combinations
- future products available in the offering
- 1:1 Face Analysis — individual session
- Private Group Events
- Corporate Workshops — workshops for companies
- future services available in the offering
- free educational materials, the Free Starter Kit, newsletter, checklists, PDFs, mini-lessons, guided meditations, breathing exercises, gentle body-work practices, presence practices, tension-release exercises, postural and somatic awareness work, Spiritual / Wellness / Body-Work Content, and other materials made available upon sign-up.
Courses, materials, and services offered by Shine with Caroline may combine elements of face yoga, natural beauty, wellness, meditation, breathing exercises, gentle body work, postural work, tension release, self-development, and spiritual content, as described for each specific offering.
The specific scope, price, access period, format, bonuses, technical requirements, and terms of use for any given offering are described in full on the page for the relevant course, product, bundle, session, or service.
To use the Website and the services of Shine with Caroline, the following are required:
- a device with internet access,
- an up-to-date web browser,
- an active email address,
- the ability to play video and audio content,
- the ability to open PDF files,
- for online sessions — a stable internet connection, a camera and microphone, and access to the tool indicated by Shine with Caroline, such as Zoom, Google Meet, or another platform.
The Customer is responsible for ensuring that their device, internet connection, and software allow them to access the purchased content or services. Shine with Caroline shall not be liable for any lack of access resulting from inadequate equipment or software on the Customer’s part.
Where a given offering requires the creation of an account or access to a course platform, the Customer will receive login details after completing a purchase or in the order confirmation email.Access to digital courses and materials may be time-limited or indefinite, as described for the specific offering. Where an offering provides indefinite access, this means access for as long as the relevant platform or service remains operational.
Access to courses, recordings, PDF files, workbooks, trackers, links, training materials, and all other Shine with Caroline content is intended solely for the Customer’s personal use. The Customer may not share login credentials, passwords, links, recordings, files, PDF materials, or any other content with third parties, copy them, resell them, publish them, distribute them, or use them for commercial purposes without the prior written consent of Shine with Caroline.
In the event of a breach of the above rules, Shine with Caroline may restrict or block access to the materials, provided that this is justified by the protection of the Seller’s rights and does not infringe applicable law.
Prices for offerings are displayed on the Website next to the relevant course, product, bundle, session, or service. Prices shown to Consumers are inclusive of applicable taxes (gross prices), unless otherwise expressly indicated for a specific offering. Prior to placing an order, the Customer is informed of the total price, including applicable taxes, delivery costs, and any other charges that apply.
Available payment methods are indicated during checkout. Payments may be processed by third-party payment operators. Shine with Caroline does not store the Customer’s full payment card details.The Customer may request an invoice by providing the details required for its issuance. Business customers may be required to provide a VAT identification number before completing a purchase.
Where Shine with Caroline advertises a price reduction, a crossed-out price, a promotion, or a sale, the Seller will also display the lowest price for the relevant product, digital content, or service in the 30 days preceding the reduction, in accordance with applicable consumer price-information law.
Digital courses and digital content are delivered in the manner described on the relevant offering page, e.g., through access to a course platform, a content link, an email, or a customer account.Unless the offering description states otherwise, digital courses and digital content are made available immediately after successful payment and after the Customer has checked the required checkbox regarding commencement of delivery of digital content before the 14-day withdrawal period expires and the resulting loss of the right of withdrawal.
A digital course may include in particular: video recordings, audio recordings, PDF files, instructions, workbooks, trackers, face yoga exercises, breathing exercises, guided meditations, visualizations, gentle body-work practices, presence practices, tension-release exercises, postural and somatic awareness work, bonus materials, community access, or other elements described on the offering page.
Shine with Caroline may update, correct, or develop digital content, provided this does not result in the Customer being deprived of the core features of the purchased offering.
Physical products available in the Shop section are described on the individual product pages. The Customer should use products in accordance with their intended purpose, instructions, product description, and applicable safety guidelines.Beauty Tools are intended for personal use, unless the product description states otherwise.Bundles may contain physical products, digital content, educational materials, or a combination of these elements. In the case of a bundle, the rules on withdrawal, complaints, and delivery may be assessed separately for each element of the bundle, in accordance with the nature of that element and applicable law.
Product Images and Minor Visual Differences
Product photographs, mockups, packaging images, lifestyle images, product cards, labels, logos, visual materials and other images displayed on the Website are for illustrative and presentation purposes. Shine with Caroline makes reasonable efforts to present products accurately, but the final product may differ slightly from the images shown on the Website.
Minor differences may include, in particular, differences in shade, tone, colour saturation, texture, finish, shape, size perception, packaging details, print placement, label layout, logo placement, position of visual elements, position of written information, material appearance, product arrangement, lighting, screen display, photo angle or production batch.
Such minor differences are a normal result of photography, screen settings, lighting, production processes, packaging updates, printing, handmade or semi-handmade finishing, natural material variation or supplier/manufacturer updates. They do not constitute a defect, lack of conformity with the contract, or grounds for a complaint, price reduction, refund or withdrawal based on non-conformity, provided that the product retains its essential characteristics, intended function, safety, general appearance and value, and is consistent with the material description of the offer.
This provision does not limit the Customer’s statutory rights, including the right to submit a complaint where the product is materially different from the description, defective, incomplete, unsafe, unusable for its intended purpose, or otherwise not in conformity with the contract under applicable law.
Physical products are delivered to the address provided by the Customer when placing the order.Available delivery destinations, delivery methods, costs, and estimated fulfillment times are indicated on the Website, in the shopping cart, or prior to placing an order.The Customer is responsible for providing correct and complete delivery details. Shine with Caroline shall not be liable for non-delivery or delays caused by incorrect details provided by the Customer.In the event of damage to a shipment, the Customer should, where possible, document the damage and contact the Seller at: hello.shinewithcaroline@gmail.com.
An individual session may be conducted online or in person, where that option is available. The duration and specific scope of the session are described in the offering.The 1:1 Face Analysis service is not limited to an online or in-person meeting. It is an individual analytical and consultancy service that may commence after the Customer has made a purchase, booked a time slot, or submitted information, a form, photographs, or other materials required for the preparation of the analysis.
The service may include in particular: analysis of information provided by the Customer, analysis of photographs or materials, review of the Customer’s goals, preparation of an individualized plan, recommendations, and session structure, as well as a live meeting at which the prepared findings and recommendations are discussed.
The Customer acknowledges that the live meeting is the final stage of the 1:1 Face Analysis service, while a significant part of the service may be carried out by Shine with Caroline before the meeting takes place.
If the Customer expressly requests that performance of the service commence before the 14-day period from the conclusion of the contract has elapsed, Shine with Caroline may commence performance immediately after the purchase is made, the time slot is booked, or the Customer’s materials are received.
If the Customer withdraws from the contract after performance of the service has commenced, they may be required to pay for the portion of the service completed up to the point of withdrawal, in proportion to the scope of work performed and in accordance with applicable law.
The value of the completed portion of the service will be determined as a percentage of the total service, taking into account in particular: the time spent analyzing information, forms, photographs, or materials provided by the Customer; the preparation of individualized recommendations, a plan, or session structure; the degree of advancement in preparing the service; and the scope of performance that remained outstanding.
The percentage of the service completed in relation to the total service will correspond to the percentage of the price the Customer may be required to pay. For example, if 50% of the service has been completed at the time of withdrawal, the Customer may be required to pay 50% of the service price, while the remaining portion is refundable, unless applicable law provides otherwise.
If the service has been fully performed with the Customer’s express consent before the withdrawal period has elapsed, and the Customer was informed prior to commencement that they would lose the right of withdrawal upon full performance, the right of withdrawal shall not apply.
Shine with Caroline may decline to perform the service, cancel the service, or withdraw from further performance if, on the basis of information, a form, photographs, materials, or circumstances relating to the Customer, it determines that performing the service is not possible, appropriate, safe, or consistent with the scope of the offering, or does not meet Shine with Caroline’s professional assessment. Shine with Caroline may limit the scope of its explanation for such a decision where justified by the nature of the matter, organizational, security, or privacy considerations, or by its professional assessment of the service, subject to the Customer’s rights under applicable law.
If Shine with Caroline declines to perform the service or cancels it before performance has commenced, the Customer will receive a refund of the payment made for that service. If performance has already commenced, the refund may be reduced by the value of the portion of the service completed prior to cancellation or withdrawal from further performance, calculated proportionally in accordance with the principles described above, unless applicable consumer-protection law provides otherwise.
The Customer may reschedule the live meeting no later than 168 hours (7 days) before the scheduled time. A request to reschedule submitted fewer than 168 hours before the live meeting may be treated as a cancellation of that time slot, and the live meeting may be deemed completed without entitlement to a refund of the portion of the price attributable to the live meeting stage, unless applicable consumer-protection law provides otherwise or Shine with Caroline decides differently.
Shine with Caroline may reschedule the live meeting no later than 72 hours before the scheduled time, informing the Customer by email or another communication channel used to organize the session. Rescheduling may occur in particular due to organizational, technical, health-related, force-majeure, or other justified circumstances.
Where Shine with Caroline reschedules the live meeting, the Customer will receive a proposal for a new meeting time. A single rescheduling of the live meeting by Shine with Caroline, accompanied by appropriate communication with the Customer, shall not in itself constitute grounds for a complaint,a price reduction, or a refund, provided the service is performed at the newly agreed time and applicable consumer-protection law does not provide otherwise.
If the proposed new time does not suit the Customer, the parties will take reasonable steps to agree on an alternative time. If agreement on a new time is not possible, or if the rescheduling materially prevents performance of the service in accordance with its purpose, the provisions on complaints, withdrawal from contract, and refunds shall apply to the extent required by applicable law.
In the event of the Customer’s absence from the live meeting without prior cancellation or rescheduling within the required time, the live meeting may be deemed completed. This provision does not affect the statutory right of withdrawal, the right to submit a complaint, or any other right of the Customer that cannot be excluded under applicable law.
In the event of the Customer’s late arrival, the live meeting time will not be extended unless Shine with Caroline decides otherwise.
The specific terms of Private Group Events, including price, date, venue, number of participants, format, payment, cancellation, and rescheduling, are agreed individually. A deposit is required from the person placing the order in order to confirm the event.The amount of the deposit, the payment deadline, and the terms of its refund or settlement shall be specified in the offering, individual confirmation, or separate agreement between the parties.The terms for cancellation or rescheduling of a group event are set out in the offering or individual confirmation.
Corporate workshops are priced and organized individually. The specific terms, including the scope of the workshop, number of participants, date, payments, travel and accommodation costs, and cancellation policy, may be set out in the offering, order form, or separate contract.
In the event of any discrepancy between these Terms and Conditions and individually agreed terms for a given service, the individually agreed terms shall prevail, provided they do not violate applicable law. Where the individually agreed terms do not address a particular matter, these Terms and Conditions shall govern that matter.
A Consumer and a Business Owner with Consumer Rights are generally entitled to withdraw from a distance contract within 14 days, unless an exception under applicable law applies.The 14-day withdrawal period runs from:
- for physical products — the day on which the product comes into the possession of the Customer or a third party designated by the Customer;
- for services — the day on which the contract is concluded;
- for digital content — the day on which the contract is concluded, unless the Customer has lost the right of withdrawal pursuant to Section 13 of these Terms and Conditions.
To withdraw from the contract, the Customer must inform the Seller of their decision by means of an unequivocal statement, for example by email to: hello.shinewithcaroline@gmail.com. The Customer may use the model withdrawal form provided in Annex 1, though this is not mandatory.Upon receipt of the withdrawal statement, the Seller will promptly confirm receipt. The Seller will refund the Customer all payments due, including the cost of delivering the physical product to the Customer, except for any additional costs resulting from the Customer’s choice of a delivery method other than the cheapest standard delivery offered by the Seller, promptly and no later than 14 days from the date of receipt of the withdrawal statement. The refund will be made using the same payment method used by the Customer, unless the Customer expressly agrees to a different refund method that involves no additional costs. In the event of withdrawal from a contract relating to a Physical Product, the provisions of Section 14 of these Terms and Conditions also apply.
The right of withdrawal does not apply or may not apply in cases provided for by applicable law, in particular:
The 14-day withdrawal period runs from:
- in respect of digital content not delivered on a tangible medium — where the Customer has given prior and express consent to the commencement of delivery of the digital content before the expiry of the withdrawal period and has acknowledged that they will lose the right of withdrawal upon commencement of delivery, and the Seller has provided the Customer with confirmation of that consent and acknowledgment on a durable medium;
- in respect of services that have been fully performed with the Customer’s express consent before the expiry of the withdrawal period, where the Customer was informed of the loss of the right of withdrawal upon completion of the service;
- in respect of Physical Products supplied in sealed packaging which cannot be returned after opening for reasons of health protection or hygiene, where the packaging has been opened after delivery;
- in other cases provided for by applicable law.
IMPORTANT — DIGITAL COURSES: Digital courses and digital content from Shine with Caroline are, as a rule, made available immediately after purchase, before the 14-day withdrawal period has elapsed, unless the specific offering states otherwise. Prior to placing an order, the Customer is informed that access to the digital content will commence before the withdrawal period expires. In order to receive immediate access, the Customer must give prior and express consent to commencement of delivery of the digital content before the 14-day period from the conclusion of the contract has elapsed and must acknowledge that they will lose the right of withdrawal upon commencement of delivery. Failure to check the required checkbox will prevent the Customer from finalizing the purchase of the digital course.
☐ I give my prior and express consent to the immediate commencement of delivery of digital content, including the online course and educational materials, before the 14-day period from the conclusion of the contract has elapsed. I acknowledge that I will lose my right of withdrawal from the moment delivery of the digital content commences.
After purchase, the Seller will confirm to the Customer by email or another durable medium: the conclusion of the contract, the Customer’s consent to commencement of delivery of digital content before the 14-day period has elapsed, the Customer’s acknowledgment of the loss of the right of withdrawal, and the commencement of delivery or the granting of access to the purchased digital content.
Where the 1:1 Face Analysis service is to commence before the 14-day period from the conclusion of the contract has elapsed, the Customer is informed prior to placing the order that the service may commence after the purchase is made, the time slot is booked, or the materials required for the analysis are submitted, and that the live meeting is the final stage of the service.
The Customer submits an express request for commencement of performance of the service before the 14-day period has elapsed by checking the relevant checkbox at the time of purchase or booking. Failure to check the checkbox means that Shine with Caroline will not commence the preparatory stage before the 14-day period has elapsed, unless the parties agree otherwise.
☐ I request commencement of performance of the 1:1 Face Analysis service before the 14-day period from the conclusion of the contract has elapsed. I acknowledge that the service may commence after the purchase is made, the time slot is booked, or the materials required for the analysis are submitted, and that the live meeting is the final stage of the service. I understand that if I withdraw from the contract after performance has commenced, I may be required to pay for the portion of the service completed up to the point of withdrawal, in proportion to the scope of work performed. I also acknowledge that I will lose the right of withdrawal upon full performance of the service by Shine with Caroline.
After the purchase or booking, Shine with Caroline will confirm by email: the Customer’s request for commencement of performance before the 14-day period has elapsed, the Customer’s acknowledgment of the potential obligation to pay for the portion of the service completed up to the point of withdrawal, and the Customer’s acknowledgment of the loss of the right of withdrawal upon full performance of the service.
In the event of valid withdrawal from a contract relating to a Physical Product, the Customer must return the product to the address specified by the Seller promptly and no later than 14 days from the date on which the Customer notified the Seller of the withdrawal.
The Customer bears the direct cost of returning the product to the Seller, including in particular the cost of packaging, securing and shipping the returned product, unless the Seller expressly agrees to bear such costs or applicable law provides otherwise.
The Seller will refund the amounts due promptly and no later than 14 days from the date of receipt of the Customer’s withdrawal statement. The Seller may withhold the refund until the product has been returned or until the Customer has provided proof of dispatch, whichever occurs first.
In the case of valid withdrawal from a contract relating to a Physical Product, the refund includes the price paid for the returned product and, where applicable, the cost of the cheapest standard delivery method offered by the Seller for delivery of the product to the Customer. If the Customer selected a delivery method more expensive than the cheapest standard delivery method offered by the Seller, the additional delivery cost is not refunded.
The cost of returning the product to the Seller is not refunded and remains the Customer’s responsibility, unless the Seller expressly agrees otherwise or applicable law provides otherwise
If the Customer withdraws only in relation to selected products from a larger order, the refund may be calculated only in relation to the returned products. Delivery costs may be refunded proportionally or only to the extent required by applicable law, taking into account whether the delivery cost would have been incurred regardless of the returned product.
The product must be returned in an unchanged condition, unless the change was necessary to assess its nature, characteristics and functioning.
The Customer is liable for any diminution in the value of the product resulting from handling or use beyond what is necessary to assess its nature, characteristics and functioning. In such a case, the Seller may reduce the refunded amount by a value corresponding to the diminution in the product’s value, in accordance with applicable law.
The Customer should return the product properly secured and packaged. The Customer may be responsible for damage resulting from improper packaging or handling of the product during the return process, to the extent permitted by applicable law.
The right of withdrawal does not apply to Physical Products supplied in sealed packaging which cannot be returned after opening for reasons of health protection or hygiene, where the packaging has been opened after delivery. This applies in particular to personal-use products and products that come into contact with the face, skin or body, where they have been supplied in sealed packaging and the packaging has been opened after delivery.
The refund will be made using the same payment method used by the Customer, unless the Customer expressly agrees to a different refund method that involves no additional costs.
The Seller is responsible for the conformity of the product, digital content, or service with the contract in accordance with applicable law, in particular consumer-protection provisions relating to goods and digital content and services.
A complaint may relate in particular to: a physical product, access to a course, the functioning of digital content, files, or recordings, technical issues attributable to the Seller, the performance of a service, or other instances of non-conformity with the contract.
In the case of individual services, including the 1:1 Face Analysis, a complaint may relate in particular to non-performance of the service, performance of the service that does not conform to the offering description, failure to grant access to the agreed live meeting due to circumstances on Shine with Caroline’s part, or other material non-conformity of the service with the contract.
A complaint may not be based solely on the Customer’s failure to achieve an expected aesthetic, visual, relaxation-related, structural, postural, tension-related, body-related, subjective well-being, emotional, spiritual, energetic, life, relational, or financial outcome, where the product, service, course, digital content, or material has been performed or delivered in conformity with the offering description and these Terms and Conditions. The results of facial work, tension work, postural work, habit work, and practice, as well as the effects of wellness, self-development, meditation, belief work, manifestation, and spiritual development content and practices, are individual and depend, among other things, on the regularity with which the Customer follows recommendations, the manner in which exercises are performed, the Customer’s engagement, health status, age, lifestyle, facial structure, prior treatments, muscular tension, individual life circumstances, and other factors beyond Shine with Caroline’s control.
The submission of a complaint does not entail automatic acceptance. Shine with Caroline may decline to uphold a complaint where, on the evidence of the circumstances, the product, digital content, course, material, or service was performed or delivered in conformity with the contract, the offering description, and these Terms and Conditions, and the submission relates solely to subjective dissatisfaction with outcomes or an absence of effects attributable to factors beyond Shine with Caroline’s control.
Complaints may be submitted by email to: hello.shinewithcaroline@gmail.com. A complaint should include:
- the Customer’s full name,
- the email address used at the time of purchase,
- the order number, if one has been assigned,a description of the issue and what the complaint concerns,
- the Customer’s request,
- photographs or additional materials, where these are helpful.
The Seller will respond to the complaint within 14 days of its receipt. Failure to respond within that period shall be deemed acceptance of the complaint.The remedies available to the Customer under applicable law include in particular: bringing the product or content into conformity with the contract, a price reduction, and — in cases provided for by law — withdrawal from the contract and a refund.Minor visual differences in physical products, packaging, labels, product cards, logo placement, colours, textures, print placement or visual arrangement, as described in Section 9 of these Terms and Conditions, do not in themselves constitute non-conformity with the contract, provided that they do not materially affect the product’s essential characteristics, intended function, safety, value or conformity with the material description of the offer.
Reviews, results, and before/after materials presented on the Website reflect the individual experiences of specific persons.
The Customer’s results may vary depending on age, engagement, consistency of practice, lifestyle, health status, muscular tension, facial structure, prior treatments, manner of performing exercises, and other individual factors.Shine with Caroline does not guarantee identical results for every person. The results shown are the product of individual effort and consistent practice.
Where customer reviews are published on the Website, Shine with Caroline will indicate whether and how they have been verified. Shine with Caroline does not publish false reviews and does not commission the publication of false recommendations.
The publication of reviews, photographs, recordings, images, or before/after materials takes place only with the consent of the person to whom the materials relate.
Before/after materials, reviews, testimonials, and examples of results do not constitute a promise or guarantee that other Customers will achieve the same outcomes.
Reviews relating to emotional, spiritual, energetic, personal-growth, life, or financial experiences represent solely the individual experiences of specific persons and do not constitute a promise, guarantee, or forecast that other Customers will achieve similar results.
The content, courses, exercises, sessions, educational materials, and products of Shine with Caroline are educational, wellness, beauty, and self-development in nature. They also include content relating to spiritual development, energy work, guided meditations, breathing exercises, gentle body-work practices, presence practices, tension-release exercises, postural and somatic awareness work, visualizations, manifestation, law of attraction, and belief and subconscious techniques. None of this content constitutes medical, physiotherapy, psychological, psychotherapeutic, psychiatric, dental, orthodontic, or dermatological advice, diagnosis, or treatment, nor does it constitute therapy, psychotherapy, or crisis intervention.
Shine with Caroline is not a substitute for consultation with a physician, physiotherapist, psychologist, psychotherapist, psychiatrist, dentist, orthodontist, dermatologist, or any other qualified specialist. In cases of illness, pain, injury, medical procedures, aesthetic procedures, pregnancy, neurological, dental, dermatological, or orthodontic issues, inflammation, health contraindications, or any other health concerns, the Customer should consult an appropriate specialist before commencing a practice or using any products.
The Customer should perform exercises gently, without pain, and without exceeding their own limits. The Customer should discontinue a practice or cease using a product in the event of pain, dizziness, deterioration in well-being, discomfort, a skin reaction, worsening of symptoms, or any other concerning signs.
The results shown in Shine with Caroline’s materials are individual and may vary depending on age, consistency of practice, lifestyle, health status, facial structure, muscular tension, prior treatments, manner of performing exercises, and other factors beyond Shine with Caroline’s control. Shine with Caroline does not guarantee the achievement of any specific results.
The Customer should not commence or continue a practice if they have health contraindications, have been advised to refrain from similar exercises, or are unsure whether a particular practice is appropriate for them.
Content relating to spiritual development, meditation, energy work, visualizations, manifestation, law of attraction, and belief and subconscious work is exclusively educational and inspirational in nature. Shine with Caroline does not guarantee any specific life, financial, emotional, health, or spiritual changes resulting from the use of such content. Results are individual and depend in particular on the Customer’s own actions, engagement, consistency of practice, individual circumstances, and factors beyond Shine with Caroline’s control.
Intensive subconscious work, meditation, and certain spiritual development techniques may, in some individuals, give rise to temporary emotional difficulties or intense inner experiences. Individuals with a history of trauma, anxiety disorders, dissociative disorders, or other serious mental health conditions should consult a psychologist or psychiatrist before engaging in such practices. If serious emotional difficulties, disorientation, or other concerning symptoms arise, the Customer should discontinue the practice and consult a specialist.
The Customer uses the Website, content, exercises, sessions, educational materials, Spiritual / Wellness / Body-Work Content, and products voluntarily and at their own risk, taking into account their own health status, capabilities, well-being, and individual contraindications. The Customer is responsible for assessing whether any given practice, exercise, product, or material is appropriate for them and, in case of doubt, should consult an appropriate specialist before commencing a practice or using a product.
The above provisions do not limit the Customer’s right to submit a complaint, their rights arising from non-conformity of the product, digital content, or service with the contract, or any other rights that cannot be excluded or limited under applicable law.
All materials made available by Shine with Caroline, including in particular video recordings, audio recordings, PDF files, graphics, photographs, texts, descriptions, course layouts, program structures, training materials, instructions, workbooks, trackers, logos, brand identity elements, and specific developments of The Shine Method methodology, are protected by copyright or other applicable law.
The purchase of a course or digital product, participation in a session or workshop, or the downloading of free materials does not constitute a transfer of copyright or any other intellectual property rights to the Customer.
The Customer receives only a non-exclusive, non-transferable, non-assignable license, without the right to grant sublicenses, to use the materials for their own personal and non-commercial purposes, for the access period specified in the relevant offering description, unless the parties expressly agree otherwise in writing.
Copying, recording, downloading beyond the scope technically made available by Shine with Caroline, reselling, publishing, distributing, modifying, translating, adapting, using commercially, or transferring Shine with Caroline materials to third parties is prohibited without the Seller’s prior written consent.
The User may voluntarily subscribe to the newsletter or download free materials, such as the Free Starter Kit, PDFs, checklists, mini-lessons, or other educational materials.Free materials are educational and promotional in nature and may lead to offers for paid courses, products, or services from Shine with Caroline.
Subscription to the newsletter is voluntary and is not a condition of purchase. The User may unsubscribe from the newsletter at any time by clicking the unsubscribe link in the footer of any email or by contacting Shine with Caroline at: hello.shinewithcaroline@gmail.com.
The newsletter consent checkbox must be separate from acceptance of these Terms and Conditions and the Privacy Policy. Consent to the newsletter is voluntary and may not be pre-selected by default.The specific rules on the processing of personal data are set out in the Privacy Policy.
Shine with Caroline takes reasonable steps to ensure that the Website, courses, digital materials, and technical features function properly.
Temporary technical interruptions, updates, third-party provider outages, hosting issues, payment platform issues, course platform issues, booking tool issues, or other events beyond the Seller’s control may nonetheless occur. Where planned technical interruptions are anticipated, the Seller will notify Customers in advance where reasonably possible.
Shine with Caroline shall not be liable for issues arising from the Customer’s device, the Customer’s internet connection, outdated software, incorrect details provided by the Customer, failure to meet the technical requirements set out in these Terms and Conditions, or the operation of third-party services beyond the Seller’s control — to the extent permitted by applicable law.
In the event of problems with access to purchased materials or digital services, the Customer should contact the Seller at: hello.shinewithcaroline@gmail.com. The Seller will take reasonable steps to investigate the issue and restore access where the problem lies with Shine with Caroline or the tools used to deliver the service.
In respect of Customers who are neither Consumers nor Business Owners with Consumer Rights, the Seller’s liability for non-performance or improper performance of the contract is limited to the amount actually paid by that Customer for the product, digital content, or service to which the claim relates, unless mandatory provisions of applicable law provide otherwise. This limitation does not apply to damage caused intentionally or to liability that cannot be excluded or limited under applicable law.
The above provisions do not limit the Customer’s right to submit a complaint, their rights arising from non-conformity of the product, digital content, or digital service with the contract, or any other rights that cannot be excluded or limited under applicable law.
The rules governing the processing of personal data of Customers and Users, including information on the Data Controller, the purposes and legal bases for processing, recipients of data, data retention periods, the rights of data subjects, cookies, and analytical and marketing tools, are set out in the Privacy Policy available on the Website.
Prior to placing an order, subscribing to the newsletter, downloading free materials, or using selected features of the Website, the Customer should read the Privacy Policy.
Acceptance of these Terms and Conditions does not constitute automatic consent to receiving the newsletter or any other voluntary marketing communications. Consent to the newsletter or marketing communications, where required, is given separately.
The offerings of Shine with Caroline are directed primarily at adults. Minors may only use the offerings of Shine with Caroline with the consent of and under the supervision of a parent or legal guardian, where such consent is required by applicable law.
The purchase of paid courses, products, services, sessions, events, or workshops by a minor may only be made with the consent of a parent or legal guardian. Shine with Caroline may refuse to fulfill an order or service if it has reasonable grounds to doubt the Customer’s age or the existence of parental or guardian consent.
The contracts concluded through the Shine with Caroline Website are governed by Polish law, subject to mandatory provisions of law that cannot be excluded or limited by agreement.
The choice of Polish law does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of the country in which the Consumer has their habitual residence, where those provisions apply.
Where a Customer uses the Website or makes a purchase from outside Poland, they acknowledge that the Seller is an entity registered and operating in Poland, and that the primary legal framework is Polish law and the relevant provisions of European Union law.
In disputes with Consumers, the jurisdiction of the court shall be determined in accordance with applicable law, including consumer-protection provisions.
In disputes with Customers who are not Consumers, in particular businesses, companies, organizations, or B2B clients, the competent court shall be the court with jurisdiction over the Seller’s registered seat, unless mandatory provisions of applicable law provide otherwise.
A Consumer may use out-of-court complaint and redress mechanisms where these are available under applicable law.
The Consumer should first contact the Seller and submit a complaint in accordance with the procedures set out in these Terms and Conditions. If the complaint is not upheld or the dispute is not resolved directly with the Seller, the Consumer may obtain information about available out-of-court dispute resolution options from competent consumer-protection authorities, including local or regional consumer ombudsmen, regional Trade Inspection offices, or other relevant public bodies.
The Seller’s participation in out-of-court consumer dispute resolution proceedings is voluntary, unless mandatory provisions of applicable law provide otherwise.
The European ODR Platform was closed on July 20, 2025, and accordingly these Terms and Conditions do not contain a link to that platform.
The Seller may amend these Terms and Conditions in the event of changes to applicable law, changes to the scope of the offering, changes to the operation of the Website, changes to technical, payment, or organizational tools, the need to clarify service-use provisions, the correction of errors, the improvement of clarity, or the protection of the rights of the Seller, Customers, or Users.
The current version of these Terms and Conditions is always available on the Website.Orders placed before the amended Terms and Conditions come into effect are governed by the version in force at the time the order was placed, unless mandatory provisions of applicable law provide otherwise or the amendment is favorable to the Customer.
Amendments to these Terms and Conditions do not affect rights already acquired by Customers prior to the amendments taking effect.
Where an amendment to these Terms and Conditions affects an active customer account, active course access, an unfulfilled order, or an unperformed service, the Seller will notify the Customer of the amendment in a manner that allows them to review its content, in particular by email or a notice on the Website.
For matters relating to these Terms and Conditions, orders, complaints, returns, course access, or services, please contact Shine with Caroline:
Email: hello.shinewithcaroline@gmail.com
Address: Stalowa 17/19/apt. 3, 03-425, Warsaw, Poland
Website: shinewithcaroline.co
Addressee:
Full legal name: EPI2
Brand: Shine with Caroline
Registered address: Stalowa 17/19/apt. 3, 03-425, Warsaw, Poland
Tax ID (NIP): 5221360099
Email: hello.shinewithcaroline@gmail.com
I, the undersigned, hereby give notice of my withdrawal from the contract for:
Name of product / course / service: [complete]
Order number: [complete]
Date of purchase: [complete]
Customer’s full name: [complete]
Email address used at the time of purchase: [complete]
Customer’s address: [complete, if applicable]
Bank account number for refund (required where refund is to be made by bank transfer): [complete]
Date: [complete]
Customer’s signature (where the form is submitted in paper form): [complete]
Addressee:
Full legal name: EPI2
Brand: Shine with Caroline
Registered address: Stalowa 17/19/apt. 3, 03-425, Warsaw, Poland
Tax ID (NIP): 5221360099
Email: hello.shinewithcaroline@gmail.com
Customer’s full name: [complete]
Email address used at the time of purchase: [complete]
Order number: [complete]
Name of product / course / service: [complete]
Date of purchase: [complete]
Description of the issue: [complete in detail]
Customer’s request: [complete — e.g., repair, restoration of conformity, price reduction, withdrawal from contract]
Attachments (e.g., photographs, proof of payment): [complete]
Date: [complete]
